Dedicated Customer Success

We're Here to Support You at Every Step

Whether you need urgent troubleshooting for Google Workspace add-ons, custom Apps Script development, or workflow optimization, our specialized engineers are ready to assist.

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Why Businesses Trust Synbus Support

End-to-end technical reliability, rapid response times, and deep domain expertise in Google Workspace automation.

Fast Response

Rapid Technical Assistance

Fast resolution and continuous monitoring ensure minimal disruption to your daily business workflows.

Certified

Specialized Workspace Engineers

Direct guidance from experienced developers who build, maintain, and audit enterprise Google Workspace solutions.

Proactive Workflow Monitoring

We identify integration bottlenecks and quota limits before they affect your team's productivity.

Customized Integration Fixes

Tailored debugging for complex Apps Script triggers, API endpoints, webhooks, and spreadsheet formulas.

Continuous API Modernization

Always aligned with the latest Google Workspace API deprecations, OAuth security rules, and Gemini AI updates.

Multi-Channel Communication

Reach us through WhatsApp, phone, email, or video consultation — whichever channel fits your workflow best.

Flexible Technical Consultation

Premium Support for Non-Subscribers & Custom Projects

You don't need an ongoing enterprise retainer to get expert help. We offer on-demand incident troubleshooting and annual developer advisory packages for teams building on Google Workspace.

Pay-as-you-go

Single Incident Resolution

₹1,000per incident

+ 18% GST applicable

Ideal for resolving specific Google Apps Script bugs, broken trigger functions, or formula troubleshooting.

What is included:

  • 1 dedicated technical incident resolution
  • Google Sheets & Apps Script code audit
  • Direct engineer email & chat diagnosis
  • Resolution turnaround within 24–48 hours
  • Post-fix verification and testing
Most Comprehensive

Annual Developer Support

₹21,000per year

+ 18% GST applicable

Comprehensive year-round engineering support and architecture guidance for your internal automation team.

What is included:

  • Year-round priority support for your team
  • Unlimited incident reviews and bug troubleshooting
  • Architecture & workflow optimization guidance
  • Dedicated WhatsApp & phone escalation channel
  • Proactive Google API deprecation alerts
  • Fast-track feature requests & custom add-on tweaks

Support Scope & Collaboration Guidelines

Our engineers provide technical troubleshooting, architectural suggestions, and bug fixes for your Google Workspace automations. To ensure seamless collaboration, we recommend having a team member with basic familiarity with Google Sheets or Apps Script on your side.

Have questions about our support plans?Explore the Support FAQ section →