Question 1

What do I get when I subscribe, and what's next?

Accepted Answer

Upon subscribing, you will receive a confirmation email confirming the activation of your subscription. This email serves as your go-ahead to seamlessly utilize the add-on features.

Question 2

How is support offered, and what does it cover?

Accepted Answer

Throughout your subscription period, feel free to submit a support ticket for any assistance you may need. Our support services cover installation, subscription management, and usage-related issues. Please note that support does not extend to customization or the development of new features.

Question 3

What's a domain subscription, and how can I get one?

Accepted Answer

A domain subscription lets everyone in your organization or school use the cool premium features. It works with all Google Workspace editions. To get a domain subscription, just follow our easy steps.

Question 4

Does your company access or share my data?

Accepted Answer

We prioritize your data privacy. Your information remains securely stored within your Google account (Google Docs, Sheets, Forms, Drive, and Gmail) and is never stored on our servers.

Question 5

Can I transfer the license to another person?

Accepted Answer

Absolutely! Once you subscribe, the email address you used gets access to all the cool features and gets a confirmation email. If you accidentally used the wrong email during the order or want to transfer the subscription, don't worry. Just reach out to us, and we'll help you make the necessary changes. We're here to assist.

Question 6

How is a user defined for pricing purposes?

Accepted Answer

A user is identified as an individual Google Account email address (e.g., yourname@gmail.com or yourname@yourdomain.com). Our add-ons and sheets are subscribed on a per-user basis, allowing you to use the subscription on any computer, provided you are signed in with the same email address. This ensures flexibility and convenience for our users.

Question 7

Is your Google add-on compliant with GDPR regulations?

Accepted Answer

Absolutely. We stick to GDPR rules. We're like a guardian for your data when you use our add-ons and sheets. Remember, all your data stays in your Google account—Docs, Sheets, Forms, Drive, and Gmail. Our add-on only works with that data and doesn't keep any on its own. If you ever want to remove the add-on, your data stays safe in your Google account. We take privacy seriously.

Question 8

What types of messages can I send using the API?

Accepted Answer

Our API supports a wide range of content formats, allowing you to send text messages, multimedia files (such as images, audio, video, and PDFs), emojis, and links.

Question 9

Can I attach files to my messages using links?

Accepted Answer

Yes, you can attach files to your messages by providing a direct link to the file. This can include links to files stored on your device, cloud storage platforms like Google Drive, or other online locations.

Question 10

Is it possible to use the API to send messages to groups?

Accepted Answer

Yes, you can utilize our API to send messages directly to groups, allowing you to reach a large audience.

Question 11

Does the API offer GET and POST requests?

Accepted Answer

Yes, our API supports both GET and POST requests. This allows you to easily track and manage your sent and received messages directly within your system.

Question 12

Can I send messages directly from portal?

Accepted Answer

No, you cannot send messages directly from our portal. Due to data privacy concerns, we only provide tools for generating API keys and setting up webhooks. To send and receive messages, you will need to integrate our API into your system.

Question 13

Is there a maximum limit for sending WhatsApp messages in a day?

Accepted Answer

While our API allows you to send unlimited messages, WhatsApp imposes fair usage policies. Sending excessive messages in a short period can lead to restrictions or account suspension.

Question 14

How long is the API valid for?

Accepted Answer

The API's validity varies based on your subscription plan. Please refer to your purchase terms for detailed information.

Question 15

Is there a credit system for the API?

Accepted Answer

No, we don’t offer a credit-based API. Our pricing structure is based on subscription plans, allowing for unlimited message usage within the plan’s limits. This means you can send as many messages as you need without worrying about running out of credits.

Question 16

Can I change the mobile number associated with my API subscription?

Accepted Answer

Yes, you can change the mobile number linked to your API subscription. However, it is based on your current subscription plan: Single-device plans: If you have a subscription for a single device, you can replace the existing number with a new one. Multiple-device plans: If your plan allows for multiple devices or numbers, please refer to your subscription details or contact our support team for guidance on the specific procedures.

Question 17

Do you offer support for Google Sheets and third-party integrations?

Accepted Answer

We provide API documentation for seamless integration with Google Sheets and third-party applications. If you need help with integration, we also offer Google Sheets integration for a one-time minimal setup fee. Method 1: You can access our WhatsApp API Google Apps Script library. Once you have access, simply use the library in your code and map the data. After completing these steps, you'll be ready to go live. With this method, we offer unlimited updates to the library. Method 2: Alternatively, we can provide you with the library code, and you will be responsible for any updates that may occur in the API. If you need assistance with this method, support charges will apply.

Question 18

Do I need to install software or buy a server to use the API?

Accepted Answer

No, you don’t need to install any software or purchase a server. Our API is designed to be cloud-based, so you can access and use it directly through our platform.

Question 19

Do you store data on your server?

Accepted Answer

No, we do not store any data on our server. Our API serves as a direct link between your system and WhatsApp. All messages and data are transmitted directly, ensuring both privacy and security. Users are responsible for storing and managing their messages on their servers. Our API will only provide a success or failure message in JSON format.

Question 20

Does the API work in all countries?

Accepted Answer

Yes, our API is designed to work globally. You can send messages to and from any country that has WhatsApp service.

Question 21

Is this the official WhatsApp API?

Accepted Answer

No, this is an independent WhatsApp API solution, not directly affiliated with Meta. We've developed our API to provide a robust and cost-effective way to integrate with WhatsApp's messaging platform. Our API offers a comprehensive feature set tailored to your business needs.

Question 22

What services does the Premium Support for Non-Subscribers cover?

Accepted Answer

Our Premium Support for Non-Subscribers covers a range of Google Workspace services, including but not limited to Google Apps Script, Google Sheets, Docs, Forms, MIS, and more. Whether you're facing technical challenges, need assistance with specific features, or seek guidance on optimizing your projects, our support is tailored to address your unique needs.

Question 23

What are the two types of Premium Support options available?

Accepted Answer

We offer two types of Premium Support options: Yearly Basis: This option provides continuous support for a duration of one year, offering a comprehensive solution for ongoing needs. Per Incident: With this option, you pay for support on a per-issue basis, making it suitable for those with sporadic or occasional support requirements.

Question 24

How is Premium Support different from regular support?

Accepted Answer

Premium Support for Non-Subscribers offers an elevated level of assistance specifically designed for users without an active subscription. This service provides personalized solutions, 24/7 availability, and cost-effective support packages to ensure you receive exceptional guidance beyond the standard offerings.

Question 25

Can I access Premium Support if I don't have an active subscription?

Accepted Answer

Absolutely! Premium Support for Non-Subscribers is expressly designed to cater to individuals and businesses without an active subscription. Our goal is to make premium assistance accessible to everyone, ensuring that you receive expert guidance for your Google Workspace needs.

Question 26

What types of issues can be addressed through Premium Support?

Accepted Answer

Our dedicated team can assist with a wide range of issues, including technical troubleshooting, software-related challenges, security consultations, performance optimization, and more. Whether you're a Google Apps Script enthusiast or need help managing data in Google Sheets, our experts are here to help.

Question 27

How do I initiate contact for Premium Support?

Accepted Answer

To access Premium Support for Non-Subscribers, simply reach out to our support team through the designated channels. Specify that you do not have an active subscription and provide details about your Google Workspace support requirements. Our team will guide you through the next steps.

Question 28

Is there a limit to the number of support requests I can make?

Accepted Answer

No, there is no predetermined limit to the number of support requests you can make if you have subscribed to our premium support yearly plan. We understand that issues can arise unexpectedly, and our team is here to provide assistance whenever you need it.

Question 29

Are the support packages cost-effective?

Accepted Answer

Yes, our support packages for non-subscribers are designed to be cost-effective, providing you with premium assistance without exceeding your budget. We aim to make quality support accessible to everyone.

Question 30

How quickly can I expect a resolution to my support request?

Accepted Answer

Our commitment is to provide timely assistance. The resolution time may vary depending on the complexity of the issue, but our team works diligently to address your concerns promptly. We prioritize efficiency to ensure your projects run smoothly.

Question 31

What happens after my issue is resolved?

Accepted Answer

After resolving your issue, we conduct a follow-up to ensure your satisfaction. Your feedback is valuable to us, and we want to make sure that our support has met your expectations.

Question 32

How does the Yearly Basis Premium Support work?

Accepted Answer

The Yearly Basis Premium Support option provides continuous support for a duration of one year from the date of subscription. During this period, you can reach out for assistance with any eligible issues related to Google Apps Script, Google Sheets, Docs, Forms, MIS, and more. It's a cost-effective solution for users with ongoing support needs.

Question 33

What does the Per Incident Premium Support cover?

Accepted Answer

The Per Incident Premium Support option allows you to pay for support on a per-issue basis. This is ideal for users who may not require continuous support but still want access to premium assistance when specific issues arise. Each support request is treated as a separate incident, and you only pay for the assistance you need.

Question 34

Are there any limitations on the number of incidents covered in the Per Incident Premium Support?

Accepted Answer

No, there are no predefined limitations on the number of incidents you can cover with the Per Incident Premium Support. You can purchase support for as many incidents as needed, addressing specific issues as they arise.

Question 35

Is there a discount for yearly subscriptions?

Accepted Answer

Yes, there is typically a cost advantage associated with the Yearly Basis Premium Support option. By opting for a yearly subscription, you not only ensure ongoing support for all your needs but also benefit from a discounted rate compared to per-incident pricing.

Question 36

Is Premium Support available for both personal and business users?

Accepted Answer

Yes, Premium Support is available for both personal and business users. We cater to the diverse needs of individuals and organizations, offering tailored assistance to enhance your Google Workspace experience. Feel free to contact us for further clarification or assistance in choosing the right Premium Support option for you.

Question 37

Do I need any technical skills to attend the workshop and webinar?

Accepted Answer

No prior technical expertise is required. Basic internet connectivity and familiarity with Microsoft Office applications are sufficient to fully participate in both events.

Question 38

Will I receive a recording if I miss a workshop or webinar?

Accepted Answer

Yes, we understand that unforeseen circumstances may prevent you from attending a live session. If you are unable to participate, please notify us prior to the event. We will do our best to accommodate you in a future session or provide access to the recording, depending on the availability and nature of the content.

Question 39

Can I access the notes, presentation, or other resources from the workshop or webinar?

Accepted Answer

Yes, we provide comprehensive digital access to all session materials, including presentations and, in certain cases, videos. This allows you to review the content at your convenience whenever needed.

Question 40

What equipment is required to attend the workshop?

Accepted Answer

To fully participate in our workshop, we recommend using a personal computer (PC) or laptop. This will provide the best experience for our hands-on sessions. However, if a PC or laptop is unavailable, you may also attend using a smartphone or tablet with a stable internet connection.

Question 41

Can I reschedule my workshop?

Accepted Answer

Yes, you may be able to reschedule your workshop depending on availability. Please contact our customer support team to discuss your options and determine if a reschedule is feasible. We will do our best to accommodate your request.

Question 42

Do you offer support for your product/service?

Accepted Answer

Absolutely! We understand that encountering challenges during implementation is normal. To ensure a smooth experience, we offer comprehensive implementation support. Our dedicated team is readily available to assist you via Email (support@synbussolutions.com) and Phone/WhatsApp (+91-7838343515).

Frequently Asked Questions

Google Workspace Add-ons

WhatsApp API

Premium Support for Non-Subscribers

Workshop and Webinar

Still Have Questions?

Frequently Asked Questions

Google Workspace Add-ons

1What do I get when I subscribe, and what's next?

2How is support offered, and what does it cover?

3What's a domain subscription, and how can I get one?

4Does your company access or share my data?

5Can I transfer the license to another person?

6How is a user defined for pricing purposes?

7Is your Google add-on compliant with GDPR regulations?

WhatsApp API

1What types of messages can I send using the API?

2Can I attach files to my messages using links?

3Is it possible to use the API to send messages to groups?

4Does the API offer GET and POST requests?

5Can I send messages directly from portal?

6Is there a maximum limit for sending WhatsApp messages in a day?

7How long is the API valid for?

8Is there a credit system for the API?

9Can I change the mobile number associated with my API subscription?

10Do you offer support for Google Sheets and third-party integrations?

11Do I need to install software or buy a server to use the API?

12Do you store data on your server?

13Does the API work in all countries?

14Is this the official WhatsApp API?

Premium Support for Non-Subscribers

1What services does the Premium Support for Non-Subscribers cover?

2What are the two types of Premium Support options available?

3How is Premium Support different from regular support?

4Can I access Premium Support if I don't have an active subscription?

5What types of issues can be addressed through Premium Support?

6How do I initiate contact for Premium Support?

7Is there a limit to the number of support requests I can make?

8Are the support packages cost-effective?

9How quickly can I expect a resolution to my support request?

10What happens after my issue is resolved?

11How does the Yearly Basis Premium Support work?

12What does the Per Incident Premium Support cover?

13Are there any limitations on the number of incidents covered in the Per Incident Premium Support?

14Is there a discount for yearly subscriptions?

15Is Premium Support available for both personal and business users?

Workshop and Webinar

1Do I need any technical skills to attend the workshop and webinar?

2Will I receive a recording if I miss a workshop or webinar?

3Can I access the notes, presentation, or other resources from the workshop or webinar?

4What equipment is required to attend the workshop?

5Can I reschedule my workshop?

6Do you offer support for your product/service?

Still Have Questions?