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Frequently Asked Questions​

Google Workspace Add-ons

Upon subscribing, you will receive a confirmation email confirming the activation of your subscription. This email serves as your go-ahead to seamlessly utilize the add-on features.

Throughout your subscription period, feel free to submit a support ticket for any assistance you may need. Our support services cover installation, subscription management, and usage-related issues. Please note that support does not extend to customization or the development of new features.

A domain subscription lets everyone in your organization or school use the cool premium features. It works with all Google Workspace editions. To get a domain subscription, just follow our easy steps.

We prioritize your data privacy. Your information remains securely stored within your Google account (Google Docs, Sheets, Forms, Drive, and Gmail) and is never stored on our servers.

Absolutely! Once you subscribe, the email address you used gets access to all the cool features and gets a confirmation email.

If you accidentally used the wrong email during the order or want to transfer the subscription, don’t worry. Just reach out to us, and we’ll help you make the necessary changes. We’re here to assist.

A user is identified as an individual Google Account email address (e.g., yourname@gmail.com or yourname@yourdomain.com). Our add-ons and sheets are subscribed on a per-user basis, allowing you to use the subscription on any computer, provided you are signed in with the same email address. This ensures flexibility and convenience for our users.

Absolutely. We stick to GDPR rules. We’re like a guardian for your data when you use our add-ons and sheets. Remember, all your data stays in your Google account—Docs, Sheets, Forms, Drive, and Gmail. Our add-on only works with that data and doesn’t keep any on its own. If you ever want to remove the add-on, your data stays safe in your Google account. We take privacy seriously.

Workshop and Webinar

You have no need for any specific technical knowledge. All you need the basic internet and MS Office knowledge.

If you are unable to attend the workshop for any reason, inform us in advance and we will arrange to reserve your seat in the next available/ upcoming session, and also you will get the recordings.

Yes, we provide you the complete session content in digital form including videos and PPT so that you can refer to the same anytime at your convenience.

You can attend our workshop with any smart device (mobile, tablet, PC, or laptop) with the help of the internet, but we recommend you to attend the workshop using a PC or laptop because our sessions are completely practical.

Yes, only if we have any upcoming workshops.

Yes, we will provide you complete implementation support. If you’re facing any difficulties, reach us at support@synbussolutions.com or call/WhatsApp us at +91-7838343515.

WhatsApp API and Credits

You can contact us at info@synbussolutions.com or call/WhatsApp us at +91-7838343515 to buy the API & credits.

The minimum purchase is 4000 credits. Then, you can keep making the recharges that you need.

You can send text, documents, images, audio, video, pdf, and emojis. Furthermore, you can also send the links.

Yes, by using the API you can send messages worldwide.

Your API and credits have an expiration date as per your plan purchase terms.

Yes, you can change it but you can use only one number at once.

1 Credit includes a text and a file (image, pdf, documents, etc).

If you have used all credits, then you have to refill your account or buy the new plan to continue sending the messages.

Yes, you can attach files using link/from Google Drive.

You can send unlimited messages using API, however, WhatsApp does not allow you to send too many messages in a day, it violates their fair use policy.

No, you don’t need to install any software in your system or buy the server to send the WhatsApp messages.

Premium Support for Non-Subscribers

Our Premium Support for Non-Subscribers covers a range of Google Workspace services, including but not limited to Google Apps Script, Google Sheets, Docs, Forms, MIS, and more. Whether you’re facing technical challenges, need assistance with specific features, or seek guidance on optimizing your projects, our support is tailored to address your unique needs.

We offer two types of Premium Support options:

  • Yearly Basis: This option provides continuous support for a duration of one year, offering a comprehensive solution for ongoing needs.

  • Per Incident: With this option, you pay for support on a per-issue basis, making it suitable for those with sporadic or occasional support requirements.

Premium Support for Non-Subscribers offers an elevated level of assistance specifically designed for users without an active subscription. This service provides personalized solutions, 24/7 availability, and cost-effective support packages to ensure you receive exceptional guidance beyond the standard offerings.

Absolutely! Premium Support for Non-Subscribers is expressly designed to cater to individuals and businesses without an active subscription. Our goal is to make premium assistance accessible to everyone, ensuring that you receive expert guidance for your Google Workspace needs.

Our dedicated team can assist with a wide range of issues, including technical troubleshooting, software-related challenges, security consultations, performance optimization, and more. Whether you’re a Google Apps Script enthusiast or need help managing data in Google Sheets, our experts are here to help.

To access Premium Support for Non-Subscribers, simply reach out to our support team through the designated channels. Specify that you do not have an active subscription and provide details about your Google Workspace support requirements. Our team will guide you through the next steps.

No, there is no predetermined limit to the number of support requests you can make if you have subscribed to our premium support yearly plan. We understand that issues can arise unexpectedly, and our team is here to provide assistance whenever you need it.

Yes, our support packages for non-subscribers are designed to be cost-effective, providing you with premium assistance without exceeding your budget. We aim to make quality support accessible to everyone.

Our commitment is to provide timely assistance. The resolution time may vary depending on the complexity of the issue, but our team works diligently to address your concerns promptly. We prioritize efficiency to ensure your projects run smoothly.

After resolving your issue, we conduct a follow-up to ensure your satisfaction. Your feedback is valuable to us, and we want to make sure that our support has met your expectations.

The Yearly Basis Premium Support option provides continuous support for a duration of one year from the date of subscription. During this period, you can reach out for assistance with any eligible issues related to Google Apps Script, Google Sheets, Docs, Forms, MIS, and more. It’s a cost-effective solution for users with ongoing support needs.

The Per Incident Premium Support option allows you to pay for support on a per-issue basis. This is ideal for users who may not require continuous support but still want access to premium assistance when specific issues arise. Each support request is treated as a separate incident, and you only pay for the assistance you need.

No, there are no predefined limitations on the number of incidents you can cover with the Per Incident Premium Support. You can purchase support for as many incidents as needed, addressing specific issues as they arise.

Yes, there is typically a cost advantage associated with the Yearly Basis Premium Support option. By opting for a yearly subscription, you not only ensure ongoing support for all your needs but also benefit from a discounted rate compared to per-incident pricing.

Yes, Premium Support is available for both personal and business users. We cater to the diverse needs of individuals and organizations, offering tailored assistance to enhance your Google Workspace experience.

Have more questions? Feel free to contact us for further clarification or assistance in choosing the right Premium Support option for you.