Digital Products & Services

• We have a No Questions Asked Policy. We offer a full money-back guarantee for all our digital products & services. If you are not satisfied with the product/ service that you have purchased from us, get back to us within 7 days of your purchase and you will get your full reimbursement.
• We encourage our customers to try the product or service immediately after the purchase to ensure it fits their needs or not because, after the 7 days of purchase, you will no longer be eligible for the refund.

Add-ons, Webinars, Events, or Training

• Cancellation
  • You can cancel the workshop 3 days before the scheduled date by sending an email to info@synbussolutions.com. This allows us to fill the class.
  • We offer credit to your account but do not offer a refund for the webinars. You may use these credits for any future webinars. However, if you do not cancel the workshop 3 days prior, you will lose your money.
• Refund
  • We do not offer refunds for short workshops with a duration of up to 1 day.
  • For workshops of more than 1 day, we offer a full money-back guarantee with a no-questions-asked policy. If you are not satisfied approach us immediately after attending the 1st-day workshop by sending an email to info@synbussolutions.com.
  • You will no longer be able to use any application, software, scripts, or tools provided to you during the workshop.
  • We do not offer refunds for any unused time during the subscription period, nor do we prorate the subscription fee.
  • If you cancel your subscription, it will remain valid until the end of the current subscription period. To avoid automatic renewal, you must cancel before the end of the subscription period.
  • If you need help cancelling your subscription or you do not wish to auto-renew, please contact us at support@synbussolutions.com for assistance.
  • If you have an annual subscription and have not used it after the renewal payment, you can contact us within 7 days of the renewal payment and we will cancel the subscription immediately and refund your recent payment. Please email us at support@synbussolutions.com to facilitate this.
  • If you believe you are entitled to a refund, even if not meeting the above requirements, you can email us at support@synbussolutions.com with information on your purchased plan, purchase date, and reason for your refund request.
  • The refund will be processed only if the issue with our add-on cannot be resolved.

Refund Turnaround Time

We understand the importance of a transparent and efficient refund process for our customers. To provide clarity on our refund procedures, please take note of the following details:

• • Processing Time
    • Our refund processing time typically ranges between 5 to 7 working days from the date of the refund request. This period includes the time required for our team to assess the refund eligibility and initiate the refund process.
  • Credit to Customer’s Bank Account
    •  Once the refund is approved and processed, please allow an additional 24 working hours (except for public and bank holidays) for the credited amount to reflect in your bank account. The time frame for the funds to be credited may vary depending on your bank’s policies and processing times.

Refund Charges

To ensure a secure and hassle-free payment experience for all our esteemed clients, both domestic and international, we have partnered with trusted payment gateways like Razorpay and PayPal for processing transactions. In the event of a refund, any applicable payment gateway charges will be borne by the customer. It’s worth noting that Synbus Solutions will not be held accountable for any transaction fees incurred during the refund process.