Smart, Serverless Helpdesk Ticketing System 🚀

Your all-in-one support platform for managing customer issues, automating workflows, and delivering fast resolutions—powered by Google Apps Script + Google Sheets.

🌟 Why Synbus Helpdesk Pro?

Managing customer queries, internal IT issues, or product bugs? Traditional tools are expensive, bloated, and hard to customize—say goodbye to scattered messages and hello to smart automation and clear visibility, all in one place.

Synbus Helpdesk Pro is a lightweight, secure, and fully customizable Google Sheets-based helpdesk ticketing system that helps you:

💼 Stay organised with structured ticket tracking

🚀 Automate workflows with zero infrastructure cost

📊 View actionable insights on ticket trends

📥 Resolve issues faster with smart dashboards

Top Features of Synbus SupportDesk

What makes Support Desk an indispensible companion for your GSuite

🔐 Dual Login System (Client & Admin)

Secure, role-based access control with OTP and password protection

👤 Client Login

Login with OTP (One-Time Password) via email
No password required, reducing user friction
OTP expires after 5 minutes for added security

🛡️ Admin Login Email-password login with password reset via OTP

Separate OTP expiry timer (3 minutes)
Admin dashboard and advanced control

📝 Smart Ticket Creation

Fully customizable support form that captures all essential details1

Ticket auto-numbering: TKT-001, TKT-002...
Captures: Name, Email, Phone, Company, Product Type, Tool, Issue, Priority, Plan Status
🖼 Upload Screenshot (stored in Google Drive)
🧠 Smart form pre-fills user details from the database if already registered

🎛️ Admin Dashboard & Reporting

Secure, role-based access control with OTP and password protection

📈 Ticket status pie charts (Pending, Resolved, In Progress, Reopened)
🧩 Breakdown by Product Type and Tool
⏱ Real-time metrics: total tickets, active ones, reopen rate, etc.

🔄 Ticket Management & Escalation

End-to-end ticket lifecycle control for both admins and clients

🔄 Clients can reopen resolved tickets
📝 Admins can change ticket status (Pending → In Progress → Resolved)
🧾 Add internal remarks & resolution notes
📧 Auto-email alerts sent to client when status is updated

🎬 Video Solution Library (Self-Help)

Your own customer education portal inside the helpdesk

📈 Ticket status pie charts (Pending, Resolved, In Progress, Reopened)
🧩 Breakdown by Product Type and Tool
⏱ Real-time metrics: total tickets, active ones, reopen rate, etc.

🧰 Error Glossary with Fixes

Maintain a centralised, searchable error log

🔎 Search errors by message or tool
📷 Include screenshots, root cause, and video explanation
🛠️ Add fix instructions and known solutions

💾 Database Integration

Maintain a live CRM-style record of all users

Auto-create or update user profile in Database sheet
Stores: Email, Name, Phone, Company, Plan Status
Helps pre-fill forms and personalize interactions

📧 Email Notifications (Fully Automated)

Maintain a centralised, searchable error log

OTP emails for login and password reset
Admin gets notified instantly on ticket creation
Clients get notified on status change, resolution, and remarks

Trusted by thousands of organizations worldwide

Seamless Integrations with Google Workspace

Take a look at these amazing figures! 🤩

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🤔 Still confused? Feel free to contact us for a free consultation.