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Subscription, Cancellation and Refund Policy

Last updated: August, 2019

Individual subscriptions are tied to the email address you entered upon payment. If you wish to change the email address on the subscription, please contact support at support@synbussolutions.com to facilitate the change.

1. Subscription Activation

Upon successful payment, your subscription will be linked to the email address you provided at the time of purchase. If you need to update or correct this email address, please get in touch with our support team at support@synbussolutions.com. Our team will assist you in ensuring your subscription is correctly associated with your preferred email address.

2. Renewal

All subscription plans renew automatically on a monthly or annual basis, depending on your selected billing cycle. Your registered payment method will be charged at the start of each renewal period unless the subscription is cancelled before renewal.

3. Subscription Cancellation

To cancel your subscription, please email us at support@synbussolutions.com requesting cancellation assistance.

Your subscription is still valid even if you uninstall the add-on or app. You must cancel through the Customer Portal or by contacting our support team.

4. Incorrect Email Purchases

If you accidentally subscribed using the wrong email address, please do not cancel the subscription. Instead, contact support@synbussolutions.com, and we will transfer your subscription to the correct email address promptly.

5. Refund

Refunds are handled in accordance with the following conditions:

  • A refund will be issued only if a technical issue with the add-on cannot be resolved by our support team.
  • We do not provide refunds for unused subscription time or prorated amounts for partial periods.
  • If you cancel your subscription, it will remain active until the end of the current billing cycle. To avoid renewal charges, please ensure cancellation is completed before the renewal date.
  • If you have an annual subscription and have not used the service after renewal, you may request a refund within 7 days of the renewal payment. In such cases, the subscription will be cancelled immediately, and the most recent payment refunded.

 

If you feel you are entitled to a refund, despite not meeting the requirements described above, you can email us at support@synbussolutions.com to make your request. Please include information on what plan you purchased, when you purchased it, and why you are requesting a refund.