Terms of Service

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This Terms of Service was last updated on January 27, 2019.


1. Our Website

Our website address is: https://synbussolutions.com & https://byhearthacker.com

2. General Information

These Terms and Conditions (“Agreement”) governs the use of the services (“Service”) that are made available by Synbus Solutions (We, Us, Our, Synbus, BHH, By Heart Hacker, synbussolutions.com, or byhearthacker.com). These terms and conditions represent the whole agreement and understanding between us and the individual or entity who subscribes to our service (You, Your, Subscriber, Clients, or User).

By use of the Service, you agree to comply with all of the terms and conditions set out in this Agreement.

We may, in its sole discretion, change or modify this Agreement at any time, with or without notice. Such changes or modifications shall be made effective for all subscribers/users upon posting of the modified Agreement to this web address (URL) https://synbussolutions.com/tos/. You are responsible to read this document from time to time to ensure that your use of the service remains in compliance with this Agreement.

3. Services

We offer various sets of solutions which include SaaS (Software as a service), Workflow & Business Process Automation Service, Google Sheet & Google Apps Scripts Development, Corporate Training, and Tech Support for the duration of the service term purchased from us.

Services are provided based on facility availability. We reserve the right to modify, change, or discontinue any aspect of the services at any time.

Access/use of the services is terminated upon expiry of the service.

4. Service/ Product Delivery, Setup, and Activation

All the products & services purchased from us may take 48 hours to deliver, setup, and activate except for public holidays.

5. Service/ Product Validity

We offer SaaS products and WhatsApp credits on a subscription basis, which are limited to monthly, quarterly, and yearly, and they cannot be carried forward after the validity period.

6. Refunds & Cancellation Policy

  • 6.1 Digital Products & Services
    • We have a No Questions Asked Policy. We offer a full money-back guarantee for all our digital products & services. If you are not satisfied with the product/ service that you have purchased from us, get back to us within 7 days of your purchase and you will get your full reimbursement.
    • We encourage our customers to try the product or service immediately after the purchase to ensure it fits their needs or not because, after the 7 days of purchase, you will no longer be eligible for the refund.
  • 6.2 Webinars, Events, or Training
    • Cancellation
      • You can cancel the workshop 3 days before the scheduled date by sending an email at info@synbussolutions.com. This allows us to fill the class.
      • We offer credit to your account but do not offer a refund for the webinars. You may use these credits for any future webinars. However, if you do not cancel the workshop 3 days prior, you will lose your money.
    • Refund
      • We do not offer refunds for short workshops with a duration of up to 1 day.
      • For workshops of more than 1 day, we offer a full money-back guarantee with a no-questions-asked policy. If you are not satisfied approach us immediately after attending the 1st-day workshop by sending an email at info@synbussolutions.com.
      • You will no longer be able to use any application, software, scripts, or tools provided to you during the workshop.

7. Subscriber or User Responsibility

When you apply to use our services, login credentials may be provided. The credentials are the means through which you access certain services. You acknowledge and agree that it is your responsibility to safeguard the credentials you select from any unauthorized use. in no event we will be liable for the unauthorized use or misuse of your credentials.

Subscribers or users are responsible for maintaining accurate account information at all times.

8. Privacy

Our privacy policy sets out our obligations concerning the safeguarding, collection, and use of subscriber/user personal information. The privacy policy is subject to modification from time to time, and such changes are effective upon posting the modified policy to this URL https://synbussolutions.com/privacy-policy/.

Subscribers or users are responsible for maintaining accurate account information at all times.

Email newsletters will only be sent directly by us. Subscriber or user information will not be disclosed or sold to any third parties.

9. Limitation of Liability

The service is provided on an “as is” and “as available” basis and the use of the service is at your own risk. We make no warranties, either expressed or implied, concerning the service, or any service or information provided through the service. No method of transmission, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security. We are not responsible for any damages, injury, or economic loss arising from the use or inability to use our software and services (“services” include trial services.) by us.

10. Entire Agreement

This Agreement, as may be updated from time to time and posted at URL https://synbussolutions.com/tos/, represents the complete agreement and understanding between us concerning the service. Any oral/verbal agreement is NOT VALID.

11. Our Policy Concerning Children

We recognize the privacy interests of children and encourage parents and guardians to take an active role in their children’s online activities and interests. Children under 13 (or under 16 in the European Economic Area) should not use the Services. If we learn that we’ve collected personal data from a child under those ages, we will take reasonable steps to delete it.

12. Agreement to be Bound

By using our website(s) or order products and services, you acknowledge that you have read and agree to be bound by this Agreement and all terms and conditions on the website.

13. Disclaimer

We are not a part of Razorpay, Instamojo, IndiaMART, Trade India, Knowlarity, WhatsApp, or Facebook Inc. Also, this site is not endorsed by them in any way. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation or endorsement by them.